Frequently Asked Questions (FAQ)
Here are answers to the most popular questions about our PrestaShop templates and modules. If you cannot find an answer — contact us.
Purchase and Payment
What payment methods do you accept?
We accept PayPal, credit cards (Visa, MasterCard), Apple Pay, Google Pay, Stripe.
Can I get a refund?
Yes, within 30 days of purchase if the product has not been downloaded more than 3 times.
Do you provide invoices?
Yes, after payment you automatically receive an invoice via email.
Are there discounts for multiple purchases?
Yes! 15% off for 3+ items, 25% off for 5+ items. Discount is applied automatically in cart.
Licenses
How many websites can I install the template/module on?
Standard license is for 1 domain. For multiple sites, purchase a multi-site license or additional licenses at 50% discount.
Can I use it on a test server?
Yes, the license includes use on localhost and test subdomain (e.g., dev.yoursite.com) at no extra cost.
Can I transfer the license to another domain?
Yes, once for free. Contact support with the old and new domain names.
Installation and Setup
How do I install a PrestaShop template?
Upload the archive via PrestaShop admin panel (Design → Themes → Add Theme). Detailed instructions are included in the documentation.
How long does installation take?
Template installation — 10-15 minutes. Demo content import — another 5-10 minutes. Full customization — 1-2 hours.
Is the template compatible with my PrestaShop version?
Compatibility is listed on each product page. Most of our templates work with PrestaShop 1.7.0 - 8.2.
Can you install the template for me?
Yes, we offer installation and setup services starting from €50. Learn more about services.
Support and Updates
How long does support last?
12 months of free support and updates are included. After that, you can extend support at 50% discount.
How fast do you respond to questions?
Average response time — 5 minutes during business hours (Mon-Fri 9:00-18:00 GMT+3). Weekends — up to 24 hours.
How do I get template/module updates?
Log into your account, go to "My Orders" and download the latest version. Update notifications are sent via email.
Technical Questions
Is the template responsive?
Yes, all our templates are fully responsive and optimized for mobile devices, tablets, and desktops.
Is the template SEO-optimized?
Yes, all templates include semantic markup, Schema.org microdata, optimized loading speed, and proper heading structure.
Can I customize the template design?
Yes, templates are easily customizable. Colors, fonts, and basic settings can be changed via visual configurator. For deeper changes, CSS/TPL file editing is required.
Is the template compatible with third-party modules?
Our templates are compatible with most popular modules. If conflicts arise, we will help resolve them as part of support.